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I used their web-based chat and had a surprisingly easy time.

• Johnny555 8y ago
  I had no problem with the web-based chat either, though when he asked about setting up service at my new address, I said I was moving out of the country. But still, I'd prefer to use a simple web form to cancel service rather than sit through a 15 minute chat session
  • ocdtrekkie 8y ago
    As above: Use Twitter. It isn't session-based, so you can come and go from the conversation as you please, and it certainly didn't take me 15 minutes. :) In my case, I was considering an alternative provider, I tweeted them to ask if they could match a competing offer, they made a different offer that wasn't good enough to keep me. I checked in another time with them on Twitter to confirm my contract was not in effect, which they confirmed. And then after my new service was installed, I informed them that their service had already been physically disconnected, and to please close out the account. None of this came with muss or fuss, and I just hit up their DMs whenever it was convenient for me.