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We really need some kind of consumer protection against IVR gauntlets.
by jjoonathan 8y ago
We really need some kind of consumer protection against IVR gauntlets.
- lallysingh 8y agoCertified mail letter saying that you want to cancel?
- jjoonathan 8y agoThere's a thought. The evil of IVRs goes far beyond cancellations, though. Warranties, insurance claims, anything where the company "wins by default" admits labyrinthine IVRs as a dark pattern, and some of those are "interactive" enough that certified mail winds up introducing as much friction as the IVR itself.
- User23 8y agoThe really evil ones hang up on you after you've been on hold for a fixed period of time.
- LeifCarrotson 8y agoInteractive Voice Response System, to save a trip for others who didn't know the acronym.
- inetknght 8y agoTrip saved, thank you
- JadeNB 8y ago> We really need some kind of consumer protection against IVR gauntlets. My brain tried really hard to read "IVR gauntlets" as a description of wearables, like AR goggles, before I realised what you meant.