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Comcast and Verizon will be upset

by qaq 8y ago

ocdtrekkie 8y ago
I cancelled my Comcast service online. I DM'd @comcastcares on Twitter and they gave me no trouble whatsoever. I never spoke to a customer retention specialist or whatever they call those people these days.
- lallysingh 8y ago
  I used their web-based chat and had a surprisingly easy time.
  - Johnny555 8y ago
    I had no problem with the web-based chat either, though when he asked about setting up service at my new address, I said I was moving out of the country. But still, I'd prefer to use a simple web form to cancel service rather than sit through a 15 minute chat session
    - ocdtrekkie 8y ago
      As above: Use Twitter. It isn't session-based, so you can come and go from the conversation as you please, and it certainly didn't take me 15 minutes. :) In my case, I was considering an alternative provider, I tweeted them to ask if they could match a competing offer, they made a different offer that wasn't good enough to keep me. I checked in another time with them on Twitter to confirm my contract was not in effect, which they confirmed. And then after my new service was installed, I informed them that their service had already been physically disconnected, and to please close out the account. None of this came with muss or fuss, and I just hit up their DMs whenever it was convenient for me.
ergothus 8y ago
Cancelling comcast is only moderately hard. Getting them to ACTUALLY cancel can require more than a single phone call.
- greggarious 8y ago
  The key is to do it in person. Show up at an office, return the modem, receive a receipt, and report any future charges as fraud to your CC provider w/ the cancellation and equipment return receipts as proof.
- reaperducer 8y ago
  I cancelled in person, and that didn't even help. I got calls from Comcast for weeks afterward telling me that I needed to return my equipment. I kept telling them that I did return the equipment and have a receipt. The only thing that made them stop calling is when I described the receipt to the person on the phone as having "that big stupid NBC peacock logo that you stole on the top of it." I guess without the logo description, none of the other callers would believe me.

Comcast and Verizon will be upset

by qaq 8y ago

Comcast and Verizon will be upset

I cancelled my Comcast service online. I DM'd @comcastcares on Twitter and they gave me no trouble whatsoever. I never spoke to a customer retention specialist or whatever they call those people these days.

lallysingh 8y ago
I used their web-based chat and had a surprisingly easy time.
- Johnny555 8y ago
  I had no problem with the web-based chat either, though when he asked about setting up service at my new address, I said I was moving out of the country. But still, I'd prefer to use a simple web form to cancel service rather than sit through a 15 minute chat session
  - ocdtrekkie 8y ago
    As above: Use Twitter. It isn't session-based, so you can come and go from the conversation as you please, and it certainly didn't take me 15 minutes. :) In my case, I was considering an alternative provider, I tweeted them to ask if they could match a competing offer, they made a different offer that wasn't good enough to keep me. I checked in another time with them on Twitter to confirm my contract was not in effect, which they confirmed. And then after my new service was installed, I informed them that their service had already been physically disconnected, and to please close out the account. None of this came with muss or fuss, and I just hit up their DMs whenever it was convenient for me.

ergothus 8y ago

Cancelling comcast is only moderately hard. Getting them to ACTUALLY cancel can require more than a single phone call.

greggarious 8y ago
The key is to do it in person. Show up at an office, return the modem, receive a receipt, and report any future charges as fraud to your CC provider w/ the cancellation and equipment return receipts as proof.
reaperducer 8y ago
I cancelled in person, and that didn't even help. I got calls from Comcast for weeks afterward telling me that I needed to return my equipment. I kept telling them that I did return the equipment and have a receipt. The only thing that made them stop calling is when I described the receipt to the person on the phone as having "that big stupid NBC peacock logo that you stole on the top of it." I guess without the logo description, none of the other callers would believe me.