We use ChatOps extensively for a team of 15-20 and it's been fantastic. It makes life easier for devs and devops, and empowers QA and customer support to perfor

We use ChatOps extensively for a team of 15-20 and it's been fantastic. It makes life easier for devs and devops, and empowers QA and customer support to perform various tasks that they would otherwise need dev or devops assistance with. We use it for deployment, building, getting status information from various environments, a few escalated customer support tasks, as well as security and monitoring alerts. Security and monitoring alerts above a certain severity level also get delivered other ways. We're running an old version of Hubot that talks to Slack. It crashes frequently so we have a script that restarts it. It's ugly, but it works. I'm planning an overhaul. I can't really think of any cons, other than people constantly asking for more plugins/scripts. One thing that bears mentioning is that our team is Slack-heavy so this is a natural cultural fit for us.