That's crazy. I had the exact same experience, except for me they said the service had been cancelled, but then sent me a bill 3 months later for 3 months of ba

That's crazy. I had the exact same experience, except for me they said the service had been cancelled, but then sent me a bill 3 months later for 3 months of back payment I "owed". And in my case I called and complained, but ended up just giving up and not paying. They still come by to sell me fiber a few times a year, and I explain I would try again if they "forgive" the money I owe, the salesperson says "no problem", they spend 20 minutes on the phone to HQ, then say it's impossible :) Oh yeah, and I had the exact same oversubscription issue. The service was fast as hell, until the middleschoolers got home at 2:30ish, then it slowed to almost unusable speeds.