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I'm in Malaysia. We do have consumer protection laws, but it's not heavily enforced. Meaning unless a fuss is made, no one is going to bother to follow it. Bu

I'm in Malaysia. We do have consumer protection laws, but it's not heavily enforced. Meaning unless a fuss is made, no one is going to bother to follow it. But on a positive note, I've heard that once you make a complaint, the government's consumer protection agency will take action, and they shown many times that they can be fair and are very willing to side against corporations. That said, there's quite some procedure involved and I would have to represent myself (no lawyers allowed) in an informal tribunal. Honestly that sounds intimidating and I'm not sure if it's worth the effort over a monitor. But perhaps that is the reason why Dell has been able to get away with it. However if Dell doesn't help me rectify my issue, I'm sure I'll find the motivation to power through the proceedings. --------- Edit: And this isn't the first country Dell where has been caught with anti consumer practices. See: https://www.indiatoday.in/technology/talking-points/story/one-big-reason-why-you-should-not-buy-dell-monitors-in-india-317972-2016-04-14 https://www.indiatoday.in/technology/talking-points/story/on... But what I'm experiencing is slightly worse. They're not just refusing me any form of aftersales service after warranty period, they're refusing me even paid aftersales service during the warranty period.

exikyut 8y ago
IMO, if you're going into an unofficial tribunal, that significantly lowers the precedent and risk of diving in: what do you really have to lose? Okay: a bit of face, worst case, but that's seems to be about it (IANAL etc). This being said, this sounds like the kind of thing /r/legaladvice might be able to offer some solid suggestions about. The community here probably could too, but getting posts surfaced on here always tends to be a bit hit and miss, so legaladvice sounds like a good first shot to me.
- OnlyLys 8y ago
  I'll give r/legaladvice a try, as well as consult some of my lawyer friends (if they aren't to busy to spare some time for my rather trivial matter, hah). Thanks for the advice!
nl 8y ago
You might be right about it being a lot of effort for you, but it's probably more for Dell. They might just roll over if you start the process.

exikyut 8y ago

IMO, if you're going into an unofficial tribunal, that significantly lowers the precedent and risk of diving in: what do you really have to lose? Okay: a bit of face, worst case, but that's seems to be about it (IANAL etc). This being said, this sounds like the kind of thing /r/legaladvice might be able to offer some solid suggestions about. The community here probably could too, but getting posts surfaced on here always tends to be a bit hit and miss, so legaladvice sounds like a good first shot to me.

OnlyLys 8y ago
I'll give r/legaladvice a try, as well as consult some of my lawyer friends (if they aren't to busy to spare some time for my rather trivial matter, hah). Thanks for the advice!

nl 8y ago

You might be right about it being a lot of effort for you, but it's probably more for Dell. They might just roll over if you start the process.