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I have an XPS 13 9360 that has had so many issues. I shall list them out: - The WiFi was terrible for a long while until I managed to find a stable driver vers

I have an XPS 13 9360 that has had so many issues. I shall list them out: - The WiFi was terrible for a long while until I managed to find a stable driver version from Killer instead of from Dell's website. - There is no way to remove the 'Waves' audio software that comes preinstalled. Even if you just use plain Realtek audio drivers from Realtek's website, Waves will be automatically installed along with the Realtek drivers. I guess Waves is packaged along with Realtek's drivers and will force an install when it detects that the system is a Dell XPS 13. While I don't mind having an extra equalization software, if I plug in a webcam and then remove the webcam, Waves would go into a state where it consistently consumes 30% of CPU as it keeps checking for a missing registry key. It was only fixed months after I got the laptop. - The coil whine is annoying. It's loud enough to hear over mild chatter. And this is coming from someone with some hearing damage. - The touch screen developed this strange white spot in the middle of the screen. I got my screen replaced only to have the second one do the same thing at the very same spot. I suspect it's one of the keyboard keys putting pressure on the screen when the laptop is closed and sandwiched between items within a bag. The replacement screen also has a stuck pixel on it. -------------------- On a separate note, right now I'm trying to convince Dell's customer service in my country to let me exchange my 5 month old U3415W monitor because it has developed small grey spots on one side of the screen. Initially I got told that they cannot do a replacement for those. So I offered to pay to have it repaired only to get told that Dell here doesn't do repairs for monitors, only warranty exchanges. So I'm shit out of luck. I'm trying to reason with them further but it doesn't look like it's going to go anywhere.

nl 8y ago
convince Dell's customer service in my country to let me exchange my 5 month old U3415W monitor What country do you live where you don't have consumer protection laws for this kind of thing?
- OnlyLys 8y ago
  I'm in Malaysia. We do have consumer protection laws, but it's not heavily enforced. Meaning unless a fuss is made, no one is going to bother to follow it. But on a positive note, I've heard that once you make a complaint, the government's consumer protection agency will take action, and they shown many times that they can be fair and are very willing to side against corporations. That said, there's quite some procedure involved and I would have to represent myself (no lawyers allowed) in an informal tribunal. Honestly that sounds intimidating and I'm not sure if it's worth the effort over a monitor. But perhaps that is the reason why Dell has been able to get away with it. However if Dell doesn't help me rectify my issue, I'm sure I'll find the motivation to power through the proceedings. --------- Edit: And this isn't the first country Dell where has been caught with anti consumer practices. See: https://www.indiatoday.in/technology/talking-points/story/one-big-reason-why-you-should-not-buy-dell-monitors-in-india-317972-2016-04-14 https://www.indiatoday.in/technology/talking-points/story/on... But what I'm experiencing is slightly worse. They're not just refusing me any form of aftersales service after warranty period, they're refusing me even paid aftersales service during the warranty period.
  - exikyut 8y ago
    IMO, if you're going into an unofficial tribunal, that significantly lowers the precedent and risk of diving in: what do you really have to lose? Okay: a bit of face, worst case, but that's seems to be about it (IANAL etc). This being said, this sounds like the kind of thing /r/legaladvice might be able to offer some solid suggestions about. The community here probably could too, but getting posts surfaced on here always tends to be a bit hit and miss, so legaladvice sounds like a good first shot to me.
    - OnlyLys 8y ago
      I'll give r/legaladvice a try, as well as consult some of my lawyer friends (if they aren't to busy to spare some time for my rather trivial matter, hah). Thanks for the advice!
  - nl 8y ago
    You might be right about it being a lot of effort for you, but it's probably more for Dell. They might just roll over if you start the process.
derriz 8y ago
Oh no... reading these comments is making me nervous. I've just decided on the newest XPS 13 to replace my aging MBP. After unreasonable (IMO) shipping schedule (nearly 2 weeks to get from a depot in the Netherlands to another European country), the box arrived, I switched it on and start installing stuff when the fan spins up. It sounds like a small 2 stroke engine - there's clearly a mechanical fault - it's an irregular rattling noise. I've immediately lost confidence in my decision. How can a top-of-the-range laptop be allowed to leave the factory in this condition? Even the most basic of QA should have caught this? If the very basic mechanics have not been checked, then what can I expect with the electronics? So my employer is paying so I bought we have "premium support". I feel my blood pressure rising just thinking about it so I wont describe the surreal nature of that experience. Now I'm looking at my crusty old MBP and wondering if I've made a big mistake. Basic computer/laptop reliability is like personal health, you don't really appreciate it until you lose it.
- OnlyLys 8y ago
  I ordered my XPS 13 back when I was living in the UK and it took more than a month to get there from a factory in China... Honestly I have bad luck with mobile devices/laptops. They all have something wrong with them. From failing antennas, to bent frames, to broken wifi, to constantly stuck camera lens, to bloated batteries. All those things typically happened between the 1 to 2 year mark, which was too soon for things to be breaking. The only devices I've ever owned that have given me 0 issues are Apple products. I can really appreciate why people spend more on them.

nl 8y ago

convince Dell's customer service in my country to let me exchange my 5 month old U3415W monitor What country do you live where you don't have consumer protection laws for this kind of thing?

OnlyLys 8y ago
I'm in Malaysia. We do have consumer protection laws, but it's not heavily enforced. Meaning unless a fuss is made, no one is going to bother to follow it. But on a positive note, I've heard that once you make a complaint, the government's consumer protection agency will take action, and they shown many times that they can be fair and are very willing to side against corporations. That said, there's quite some procedure involved and I would have to represent myself (no lawyers allowed) in an informal tribunal. Honestly that sounds intimidating and I'm not sure if it's worth the effort over a monitor. But perhaps that is the reason why Dell has been able to get away with it. However if Dell doesn't help me rectify my issue, I'm sure I'll find the motivation to power through the proceedings. --------- Edit: And this isn't the first country Dell where has been caught with anti consumer practices. See: https://www.indiatoday.in/technology/talking-points/story/one-big-reason-why-you-should-not-buy-dell-monitors-in-india-317972-2016-04-14 https://www.indiatoday.in/technology/talking-points/story/on... But what I'm experiencing is slightly worse. They're not just refusing me any form of aftersales service after warranty period, they're refusing me even paid aftersales service during the warranty period.
- exikyut 8y ago
  IMO, if you're going into an unofficial tribunal, that significantly lowers the precedent and risk of diving in: what do you really have to lose? Okay: a bit of face, worst case, but that's seems to be about it (IANAL etc). This being said, this sounds like the kind of thing /r/legaladvice might be able to offer some solid suggestions about. The community here probably could too, but getting posts surfaced on here always tends to be a bit hit and miss, so legaladvice sounds like a good first shot to me.
  - OnlyLys 8y ago
    I'll give r/legaladvice a try, as well as consult some of my lawyer friends (if they aren't to busy to spare some time for my rather trivial matter, hah). Thanks for the advice!
- nl 8y ago
  You might be right about it being a lot of effort for you, but it's probably more for Dell. They might just roll over if you start the process.

derriz 8y ago

Oh no... reading these comments is making me nervous. I've just decided on the newest XPS 13 to replace my aging MBP. After unreasonable (IMO) shipping schedule (nearly 2 weeks to get from a depot in the Netherlands to another European country), the box arrived, I switched it on and start installing stuff when the fan spins up. It sounds like a small 2 stroke engine - there's clearly a mechanical fault - it's an irregular rattling noise. I've immediately lost confidence in my decision. How can a top-of-the-range laptop be allowed to leave the factory in this condition? Even the most basic of QA should have caught this? If the very basic mechanics have not been checked, then what can I expect with the electronics? So my employer is paying so I bought we have "premium support". I feel my blood pressure rising just thinking about it so I wont describe the surreal nature of that experience. Now I'm looking at my crusty old MBP and wondering if I've made a big mistake. Basic computer/laptop reliability is like personal health, you don't really appreciate it until you lose it.

OnlyLys 8y ago
I ordered my XPS 13 back when I was living in the UK and it took more than a month to get there from a factory in China... Honestly I have bad luck with mobile devices/laptops. They all have something wrong with them. From failing antennas, to bent frames, to broken wifi, to constantly stuck camera lens, to bloated batteries. All those things typically happened between the 1 to 2 year mark, which was too soon for things to be breaking. The only devices I've ever owned that have given me 0 issues are Apple products. I can really appreciate why people spend more on them.