The article mentions training, specifically on-the-job training (being paired with a senior agent) and schedules that don't result in being sleep-deficient whil

The article mentions training, specifically on-the-job training (being paired with a senior agent) and schedules that don't result in being sleep-deficient while on duty. The "tools" here are metaphorical, in case that was your concern. It almost always means training and seems to be particularly relevant in the context of public safety.