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IIRC, A couple things: * When you have invoicing setup, the above shouldn't happen. You need to keep a payment method in good standing, but you have something
by sargun 8y ago
IIRC, A couple things:
* When you have invoicing setup, the above shouldn't happen. You need to keep a payment method in good standing, but you have something like 10 days to pay your bill. -- They do a little bit more vetting (KYC) on the invoice path, and that effectively gets you out of dodge.
* Without paying for premium support, there's effectively no support.
I think if someone didn't pay their bill on time, you might shut off their service too, wouldn't you?
- mikeyr0x 8y agoYou are correct sir
- lisper 8y ago> if someone didn't pay their bill on time What does that have to do with anything? The account was not shut down for non-payment, it was shut down because of unspecified "suspicious activity." But even in case of non-payment I would not shut down the account without any warning. Not if I wanted to keep my customers.
- foobarbazetc 8y agoMost hosting providers give 72 hours to pay if a method fails. Then they unplug the Ethernet cable and wait a week or two. But as you said, this isn’t about non-payment.