The purpose of documentation is to keep all the stakeholders on the same page. However, each stakeholder may write the document in his/her own perspective. This

The purpose of documentation is to keep all the stakeholders on the same page. However, each stakeholder may write the document in his/her own perspective. This leads to further confusion and eventually makes people hate documentation. Thus, making the whole exercise ineffective. For example, the same product will be paraphrased in different ways by your customer, your marketing dept, your business team, your tech team, etc. On the contrary, Amazon had been quite successful with their 'Working Backwards' model of development because they always document from the customer's perspective. This I believe is the right approach. I have created my own model on the above premise to make SaaS product development more effective. You can read more about it here - https://medium.com/jugaads/the-stoics-cube-for-saas-product-development-6e666842bf9e https://medium.com/jugaads/the-stoics-cube-for-saas-product-...