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Slack is clearly the wrong tool for the job. You should be answering questions on a persistent Q&A system and force all questions to come through that channel.
by cup-of-tea 8y ago
Slack is clearly the wrong tool for the job. You should be answering questions on a persistent Q&A system and force all questions to come through that channel. Larger topics that come up all the time need to be documented on Confluence or something. Remember, everyone thinks that they are special and will come to you directly on Slack or whatever if they have the opportunity. It will waste your time so just close that channel.
- eb0la 8y agoI agree. Using an immediate channel like slack is like using gasoline to extinguish flames: the requester has an immediate response no matter how complex is the question. Also your support process lacks of accountability and this is a huge risk: sooner or later you will need to allocate resources to support and you need both an estimate and a trend. If you want to keep using slack, use it to record ans triage problems first. Then, use any channel you have to follow up and close.
- Multicomp 8y agoQ2a is pretty nice. , Wait, this is more universal: when you have children, there is enough eu take with you that even Link pauses in appreciation as to how much crap one person is carrying. Diaper bags, formula/food bags, toy bags, Junior themselves, etc. Unless someone gets the equivalent of a one-person rentable Club Car, it seems quite difficult for more than just the single commuters to use these day in and day out.