Great ideas. We’ve even done something similar to the first point for internal engineer support teams: some permissions/responsibilities are handled/owned by sp

Great ideas. We’ve even done something similar to the first point for internal engineer support teams: some permissions/responsibilities are handled/owned by specific teams, who then get a lot of requests/questions about it (ops for restating hosts, release engineering for CI/source tweaks, i18n for translation submissions, mobile for iOS/Android), so we delegate to nominated team members and deputise them with enough permissions to do routine fixes themselves, and let them know we’ll treat their questions as a priority matter (if they are clearly stuck and have read whatever docs they were shown when they were deputised). This comes with the collary that we now expect their team to ask them questions (as a designated deputy), and the delegating team will promptly redirect questions from the deputy’s team back to them: hey how do I <do the thing mentioned in the FAQ>? Oh hi, I think one of your team’s <whatever> deputies is <so and so>, check with them because they definitely know.