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>Fiat Chrysler had issued two technical service bulletins relating to Pacifica’s PCM software before the plaintiffs had purchased their vehicle Aren't TSB's pu
by freehunter 8y ago
>Fiat Chrysler had issued two technical service bulletins relating to Pacifica’s PCM software before the plaintiffs had purchased their vehicle
Aren't TSB's public knowledge? (Answer: yes [1]). So if FCA issued a TSB for this before the customer purchased the van, how much responsibility do they have to tell the customer every known issue with the product before they sign the papers? And how much responsibility falls on the customer to research any known issues?
I'm responsible at work for talking about our software before customers make the purchase... should I be worried that now I have to have a slide in my deck that talks about every known defect in the product, even though our bug tracker is publicly visible?
[1] https://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues https://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues
- Someone1234 8y agoI think you misread/misunderstood the article, the judge used the TSB's to decide AGAINST Fiat-Crysler's argument. FSA was arguing that they had no knowledge of the defect, and that the complainant couldn't show otherwise, but TSB's sent to dealerships prove they did know. That's why the case could proceed. > However, he pointed out that Fiat Chrysler had issued two technical service bulletins relating to Pacifica’s PCM software before the plaintiffs had purchased their vehicle, and two more following their purchase. Plus you're also mistaken on TSBs. Technical service bulletins are normally sent to dealerships and other authorized repair centers, they aren't for public consumption (although most leak, if you look on forums, etc). NHTSA notices and TSBs aren't the same thing at all.