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When a road is closed does the government pay us a fee? Do we have SLAs for roads? When a letter is lost in the mail, does the postal service refund the stamp?
by briandear 8y ago
When a road is closed does the government pay us a fee? Do we have SLAs for roads? When a letter is lost in the mail, does the postal service refund the stamp? Your comparison is illogical.
Business internet accounts can and often do have SLAs. But, should consumers pay more for SLAs like businesses do? It’s a question of cost.
In France, I had a four hour outage on a business connection once; no refund, not lawsuits from the government. I have also had at least five or six outages that lasted 15 minutes or so. Expecting 5 nines uptime is just unrealistic unless prices rise. My gigabit Comcast connection costs me $101 per month, including taxes. In France, I paid €79 for a “business” connection that had 10mbs down and 0.8mbs up — with an 8 hour SLAS. I am getting vastly better service from a consumer Comcast connection than I did from a business Orange France connection. And France is heavily regulated. My point is to be careful what you wish for.