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Yes, everyone loves to complain about the cable company but in my experience Comcast's network, technicians, and support people are the best in the business. Y
by bithive123 8y ago
Yes, everyone loves to complain about the cable company but in my experience Comcast's network, technicians, and support people are the best in the business. You could not pay me to use CenturyLink, for instance.
- jessaustin 8y agoCenturyLink seems to have far fewer phone outages nowadays than they did e.g. three years ago. One time by some miracle I got someone on the phone who wasn't a "basic" CSR. He admitted that they knew why their outages lasted for hours. Whenever they had a fault that required a system-wide restart (!), they just rebooted everything at once. So there were millions of modems trying to talk to the RADIUS/DNS/etc. servers all at the same time. Which didn't work at all. I asked if anyone had considered a rolling reboot. "Yeah, that's what we've been telling them..."
- decebalus1 8y ago> in my experience Comcast's network, technicians, and support people are the best in the business. in the context of US based ISP 'businesses', that's like saying 'the smartest kid on the short bus'