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It was one of the best things that happened to Intel. After some reluctance, they proved as a company users can trust in, as they allowed to return their CPUs i
by patrickg 16y ago
It was one of the best things that happened to Intel. After some reluctance, they proved as a company users can trust in, as they allowed to return their CPUs in exchange for a non-broken one. This trust into Intel was worth much, much more then the cost of the refund policy.
- wtallis 16y agoIt took Intel weeks to realize that they had a genuine PR disaster on their hands, and if it had taken them much longer to agree to replace any defective processor, the Pentium brand would have been ruined. They learned their lesson and wholeheartedly did everything they could to smooth things over, but only after a month and a half of making things much worse. By the time Intel started dealing with the situation intelligently, they were facing several lawsuits and even the mainstream media was making jokes at the expense of their flagship product.