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This was a great write up. Also I hope I get a chance to use and love the product. I'm a founder who lives outside the US and has a US company and bank account
by dosy 8y ago
This was a great write up. Also I hope I get a chance to use and love the product. I'm a founder who lives outside the US and has a US company and bank account via Stripe Atlas. Just signed up and got to the "Information Requests" branch of the flow. Entered my passport, birthdate in fine. But when it came to "Enter the person's address", there were only options for US addresses. I'm living outside the US so I hesitated between using my company mailing address, and my last address in the USA, and went with the latter (but probably the former is a better idea). Also, regarding the interface, there was no "submit" button on the address view, which let me feel confused as when I had entered my business address, I couldn't find the button. When nothing happened, I thought, "maybe, the system is checking it, and it's invalid", so I entered my last US address instead, then hit "enter" and it worked. You can consider this some more user experience data :) Great writeup and thanks for making it available and for the offer of waiving the fees USD5/users/month fees if you do the first transaction before June 30.
- pedrofranceschi 8y agoPedro from Brex here :) Thanks for the feedback, super helpful! 1. We will make sure to support international addresses for the individuals, thanks! 2. On the submit button, did you sign-up from mobile/tablet by any chance?
- dosy 8y agoYou're welcome. I signed up with a Surface Pro but it wasn't in tablet mode. Chrome 67.0.3396.99 on Windows 10. I tried resizing the browser window a few times to see if a button would appear. I don't know (didn't check the elements panel) but I felt maybe the view had become unable to scroll, and maybe there was a button below the viewport. Anyway hope it helps :)