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I'm not into cryptocurrencies at all, but it doesn't seem like a good idea to couple Google/Facebook (e.g. nonexistent) levels of customer service with a bankin

by 394549 8y ago

I'm not into cryptocurrencies at all, but it doesn't seem like a good idea to couple Google/Facebook (e.g. nonexistent) levels of customer service with a banking/investing like product. Though, it's not like the current crytocurrency exchanges are doing well on this front (the other day there was a post about how Coinbase support is terrible), but they're small and have niche brands. I don't see why a company like Facebook would want to expose themselves to the costs of employing hundreds of customer service reps and/or the negative PR of people loosing lots of money or access to their accounts with no recourse.

snissn 8y ago
coinbase already has horrendous customer support. I wrote up my experience and findings of others on twitter in this blog post in December https://medium.com/@mseiler1/coinbase-support-is-non-existent-and-its-a-big-problem-95f38bed7e2e https://medium.com/@mseiler1/coinbase-support-is-non-existen...
- 394549 8y ago
  > coinbase already has horrendous customer support. Yeah, I'm aware of that. To fix it, Facebook would have to hire a bunch of people well-trained people to take customer calls, but that will be expensive and violate their user-as-product traditions. The "Facebook Coinbase support" group might also get tons of regular Facebook support calls, because the number may be the only way to reach a real human at Facebook when there's a problem. IIRC, the Menlo Park Police get a fair number of FB support calls (e.g. "my account was stolen"), because there's no way to reach a human at Facebook. The alternative is the leave things as terrible as they are, but that will just be another avenue for anti-Facebook scandal stories.