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I picked up my repaired late-2016 15” mbp this morning from warranty repair (replacement). The keyboard feels 100% better. Apple replaced my top case, logic boa

I picked up my repaired late-2016 15” mbp this morning from warranty repair (replacement). The keyboard feels 100% better. Apple replaced my top case, logic board, and display system for free, out of warranty. I was very concerned about this computer’s longevity, I’ve even ordered a Razer mx cherry keyboard to use when at my desk to take some workload off apple’s questionable design decision, but the replacement keyboard feels much better. I want to be clear, my desire is not for repairability, like iFixit wants, but for durability and For Apple to stand behind it. The MacBook Pro is a fabulous computer, the keyboard and touchbar were mistakes, but I think they have fixed 1 of the 2.

eslaught 8y ago
Can you describe what's better about it? Is it merely fixed or is it somehow better than when it was new?
- ethagknight 8y ago
  When I first got my new computer back in late 2016, the keys had a distinctively inconsistent “clack” that would sorta come and go, and it felt inconsistent, maybe a subtly different amount of pressure required for different keys in different parts of the key. It’s hard for me to pinpoint it, but I’d say that the keyboard feels more consistent across the board. I’m all of 12 hours in on it, but I’m very hopeful. If anything, there is defiantly an improvement to the finger-feel with this new keyboard.
yourduskquibble 8y ago
Have you researched Stockholm syndrome?
- ethagknight 8y ago
  Ha you got downvoted but I admit that I sincerely want this computer to be fixed, having invested deeply in the Apple ecosystem. No question there is bias, but my experience also covers Acer and HP computers at work, which have real shortcomings, incomparable to my mbp. For what it’s worth to your snark, I used a Linux system as a pinch hitter while mine was in the shop, and very much enjoyed Linux but for the crappy machine. A comparable i7, SSD, longBattLife,retina quality laptop is always going to be $$$, so go with what you know, right? I’ve been tempted by the Surface Book 2, but since it costs about the same for comparable systems, go with what you know!
  - dasil003 8y ago
    This is the frustrating thing. PC build quality has been such shit for so long that when Apple stumbles there's no real replacement. I'm frustrated enough with OS X that I'm ready to give Linux an honest try, but the hardware story is so bad that I feel a bit trapped.
- Gorbzel 8y ago
  No, (s)he just doesn’t buy into the HN anti-Apple cirlejerk.
el_benhameen 8y ago
How long did the repair take? I talked to a guy at the Apple store who said they’d likely do it even if the issue is intermittent, but I don’t love the idea of not having my machine for several weeks.
- Alex3917 8y ago
  They claim 3 - 5 days, but the last time I did it it took 13.
- ethagknight 8y ago
  It took 4 business days from drop off to pick up, but fortunately I got in just before the extended warranty was announced. I imagine now it will take longer, but that’s speculation.
  - bbrian 8y ago
    Reasonable speculation, based on increased lead times when they offered cheaper battery replacements on iPhones. Although, few people would wait long to get a broken key fixed! https://www.macrumors.com/2018/02/27/battery-replacement-wait-times-increasing/ https://www.macrumors.com/2018/02/27/battery-replacement-wai...
    - ethagknight 8y ago
      Imagine having to pick up and replace your W key cap every time you hit it... no way could it work with it any longer.
- spiralpolitik 8y ago
  Dropped my MacBook 12 with an intermittent space bar off at the mall Apple Store on a Friday Afternoon. Got the email saying it was ready for pickup on Tuesday.
tedmiston 8y ago
I'm not completely clear from the phrasing — Was the entire warranty repair free or only the things listed in the third sentence (free extras after paying for the repair)?
- ethagknight 8y ago
  All for free, $0 charge to me for service visit. The “top case replacement” is the keyboard fix.

eslaught 8y ago

Can you describe what's better about it? Is it merely fixed or is it somehow better than when it was new?

ethagknight 8y ago
When I first got my new computer back in late 2016, the keys had a distinctively inconsistent “clack” that would sorta come and go, and it felt inconsistent, maybe a subtly different amount of pressure required for different keys in different parts of the key. It’s hard for me to pinpoint it, but I’d say that the keyboard feels more consistent across the board. I’m all of 12 hours in on it, but I’m very hopeful. If anything, there is defiantly an improvement to the finger-feel with this new keyboard.

yourduskquibble 8y ago

Have you researched Stockholm syndrome?

ethagknight 8y ago
Ha you got downvoted but I admit that I sincerely want this computer to be fixed, having invested deeply in the Apple ecosystem. No question there is bias, but my experience also covers Acer and HP computers at work, which have real shortcomings, incomparable to my mbp. For what it’s worth to your snark, I used a Linux system as a pinch hitter while mine was in the shop, and very much enjoyed Linux but for the crappy machine. A comparable i7, SSD, longBattLife,retina quality laptop is always going to be $$$, so go with what you know, right? I’ve been tempted by the Surface Book 2, but since it costs about the same for comparable systems, go with what you know!
- dasil003 8y ago
  This is the frustrating thing. PC build quality has been such shit for so long that when Apple stumbles there's no real replacement. I'm frustrated enough with OS X that I'm ready to give Linux an honest try, but the hardware story is so bad that I feel a bit trapped.
Gorbzel 8y ago
No, (s)he just doesn’t buy into the HN anti-Apple cirlejerk.

el_benhameen 8y ago

How long did the repair take? I talked to a guy at the Apple store who said they’d likely do it even if the issue is intermittent, but I don’t love the idea of not having my machine for several weeks.

Alex3917 8y ago
They claim 3 - 5 days, but the last time I did it it took 13.
ethagknight 8y ago
It took 4 business days from drop off to pick up, but fortunately I got in just before the extended warranty was announced. I imagine now it will take longer, but that’s speculation.
- bbrian 8y ago
  Reasonable speculation, based on increased lead times when they offered cheaper battery replacements on iPhones. Although, few people would wait long to get a broken key fixed! https://www.macrumors.com/2018/02/27/battery-replacement-wait-times-increasing/ https://www.macrumors.com/2018/02/27/battery-replacement-wai...
  - ethagknight 8y ago
    Imagine having to pick up and replace your W key cap every time you hit it... no way could it work with it any longer.
spiralpolitik 8y ago
Dropped my MacBook 12 with an intermittent space bar off at the mall Apple Store on a Friday Afternoon. Got the email saying it was ready for pickup on Tuesday.

tedmiston 8y ago

I'm not completely clear from the phrasing — Was the entire warranty repair free or only the things listed in the third sentence (free extras after paying for the repair)?

ethagknight 8y ago
All for free, $0 charge to me for service visit. The “top case replacement” is the keyboard fix.