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People don't consider reliability as much as they should when they buy a device. The Surface line has been known for poor reliability, with nearly a quarter of
by cncrnd 8y ago
People don't consider reliability as much as they should when they buy a device. The Surface line has been known for poor reliability, with nearly a quarter of customers being affected for some products.
The time spent investigating an issue, arranging a repair, sending a device in, setting up on a backup device, and communicating with repairmen only to get an unfixed product back approaches a couple of days of lost productivity. Rules out the Surface Book 2 in my eyes.
- partiallypro 8y agoI've had 5 Surface devices and have never had any major issues. The biggest issue I ever had with one was dropping it and shattering its screen. I didn't have coverage on it, but Microsoft replaced it all for about $300.
- cncrnd 8y agoGood for you. However, consumer reports gave a two-year breakage rate of 25% for Surface products. Given a 75% everything-is-ok rate, that gives you around a reasonable 25% chance (.75^5) that everything is ok with 5 devices, illustrating why anecdotes are not helpful in decision making.
- partiallypro 8y agoConsumer Reports also didn't use actual return/replacement rates with Surface devices, and included in their breakage rate things that are easily attributable to a Windows Update.
- cncrnd 8y agoIt's still a negative indicator of reliability. I'm sure the breakage rate for other devices also includes software related issues, and I would expect less windows update issues on a Microsoft device than a third party manufacturer device. The difference in hardware reliability might even be greater than it appears accounting for the possible software compatibility advantage.
- s73v3r_ 8y agoI would too, as Microsoft is the one running Windows Update.
- underwater 8y ago“Surface products“ is not a homogenous category. Some devices have been problematic, while others are very stable devices. It’s not like Microsoft products have poor build quality across the board.