In one project company x had to pay an avg calculated loss to company y. Both did business in a joint venture. 5 figures per hour. In our SLA in another compan

In one project company x had to pay an avg calculated loss to company y. Both did business in a joint venture. 5 figures per hour. In our SLA in another company it was written in every big contract because customer companies where asking for it. Some specific SLA meant oncall duty. Something like this cost money and affect the monthly support and operations price.