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My company does pay for slack, pays a lot, and I expect an RFO

• trcollinson 8y ago
  Excellent! If you somehow read my entire message and got out of it that Slack shouldn’t give you detail about the outage this morning, then I somehow did not portray how important it is to emplain issues and resolutions to paying customers. I hope you get a full break down and understand exactly how they will keep you from having this sort of outage again. If they don’t, then it becomes a value issue to decide whether you should move to another system. My point is only that it does not have to be a large public explanation. You, or the decision maker at your company, who pays a substantial sum of money to slack for their service, should have an explanation until you are satisfied.