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"Thep Thai’s owner insists that such a service would be something of a godsend for the 100-plus reservations the restaurant fields on a daily basis." I'm a lit
by skywhopper 8y ago
"Thep Thai’s owner insists that such a service would be something of a godsend for the 100-plus reservations the restaurant fields on a daily basis."
I'm a little confused by this and it never seems to be explained. How does this system make the restaurant's job easier?
- strictnein 8y agoTwo possibilities: 1. She wants it to answer the calls 2. The average person, when told "6pm on Tuesday is not available" probably either spends a bunch of time on the phone looking for another open spot on their calendar, or just calls back later.
- geekamongus 8y agoThird possibility: Google is pushing this narrative because Step Two of their Duplex scheme is to automate the receiving end as well. No need for any human interaction that way.
- scarface74 8y agoSo two standard APIs talking to each other or the person calling to make the reservation knows they are talking to a computer with limited domain understanding and speaks accordingly and the backend calls an API -- like programming an Alexa skill....
- 0xakhil 8y agoThis doesn't make sense. They should just use an API. Why bother speaking like human when it is a bot at the other end!! :D
- fjsolwmv 8y agoDuplex doesn't solve #2
- cbolton 8y agoI would guess many of these 100-plus reservations don't go smoothly. Callers might not speek English so well, or they might call amidst street noise, hesitate on their wishes... It's plausible that a standardized call format from the Google Assistant would be easier for the employees and take less time?
- forgot-my-pw 8y agoEventually they will release a system for the restaurant to take reservations. Then in the future it will just be robots talking to robots. They should just develop some sort of API language to communicate more efficiently. Like a robot morse code with compressed information.