4 ms·

Just as we sign a £100K+/annum contact with them... At least it happened before we've migrated.

• swozey 8y ago
  There are so many open source solutions, Mattermost, Rocketchat, etc, why are companies willing to pay $100k/yr for Slack? What was the defining feature that others didn't have? Even Discord feels like it has far more features than Slack.
  • snom380 8y ago
    There may not be one defining feature. For some it may be look and feel/attention to detail. It could be the number of well supported Slack integrations, or various enterprise features wrt message retention and deletion, SSO and auditing.
  • iv597 8y ago
    Name recognition, employee familiarity (I've used Slack at every job I've worked since early 2015, I pretty much know what to expect from it always), and punting maintenance costs (this is probably the biggest factor). I love IRC and XMPP. I'd love to run one of those, or some new service (Matrix?), at work. However, my time is arguably better spent doing anything _other_ than maintaining such services, and the same goes for most engineers at most companies, sadly. Side factor: the mobile clients for IRC and XMPP almost universally suck, at least on Android. I imagine if those problems had been solved in a reliable way, more companies may consider them (assuming the allocation of engineering resources problem isn't a problem).