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And those SRE's? They use IRC.
by codemac 8y ago
And those SRE's?
They use IRC.
- JeremyBanks 8y agoFrom the Google SRE book: > Google has found IRC to be a huge boon in incident response. IRC is very reliable and can be used as a log of communications about this event, and such a record is invaluable in keeping detailed state changes in mind. We’ve also written bots that log incident-related traffic (which is helpful for postmortem analysis), and other bots that log events such as alerts to the channel. IRC is also a convenient medium over which geographically distributed teams can coordinate. https://landing.google.com/sre/book/chapters/managing-incidents.html https://landing.google.com/sre/book/chapters/managing-incide...
- philsnow 8y agothey use IRC and they have a previously-communicated contact plan with redundant contact methods for when IRC is unavailable.
- fragmede 8y agoHow many SREs does Google have on said IRC system? How many SREs are at Slack, working on keeping their systems up? Finally, how many SREs could your company dedicate to keeping an internal IRC server up, and supporting it as an internal product? I can throw ircd on a server; no problem, but there's a little bit more to 6 nine's of uptime than `apt-get install`, the decision wether to use IRC or not should keep in mind Google's resources (in number of people, number of data centers, and amount of money to throw at redundant hardware) to make sure it never goes down, especially when the data center is on fire around you.