> It's likely that they can fix this problem for all customers faster than I can fix my problem for myself. And it's not like I'm crippled when Slack is down.

> It's likely that they can fix this problem for all customers faster than I can fix my problem for myself. And it's not like I'm crippled when Slack is down. Well, you can probably infer the former from the dependency on the latter. You use these tools because they can reduce the scrambling when shit does hit the fan, not because they are necessary.