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My company has a customer support system that relies on Slack chatops. It's an interesting morning, to say the least.
by thomastjeffery 8y ago
My company has a customer support system that relies on Slack chatops.
It's an interesting morning, to say the least.
- dijit 8y agoTo me it raises a concern, chatops and slack integrations are /very/ common, it's a form of vendor lock-in on their side and it makes absolute sense. However, if you become dependent on chat-ops to do your job. (say: fallbacks for common things have eroded due to lack of use) then suddenly your company is crippled. And why? for a chat service? The value add from slack is grotesquely small in isolation.