That would be wasting time, because humans are used to talking to humans, not to robots. Do you enjoy it when you call a business and you have to sit through th

That would be wasting time, because humans are used to talking to humans, not to robots. Do you enjoy it when you call a business and you have to sit through the annoying automated system? If you want to make the experience better for businesses, this is the way to go, although much harder to achieve. The "um"s aren't to trick the person, it's actually makes the conversation flow better.