https://get.slack.help/hc/en-us/articles/204113126-Plus-Plan-Service-Level-Agreement-SLA- https://get.slack.help/hc/en-us/articles/204113126-Plus-Plan... it's

https://get.slack.help/hc/en-us/articles/204113126-Plus-Plan-Service-Level-Agreement-SLA- https://get.slack.help/hc/en-us/articles/204113126-Plus-Plan... it's interesting to read how downtime is precisely defined. If slack is available for all other customers 100% of the time, ignoring scheduled downtime, but is never available for you, and they have at least 10,000 customers in total, then this suffices to hit their 99.99% downtime target. > If we fall short of our 99.99% uptime guarantee, we’ll refund customers on the Plus plan and above 100 times the amount your workspace paid during the period Slack was down. In this case they would not refund any customers, including you, since they had hit their 99.99% uptime guarantee averaged over all their customers.