2 ms·

Great! I've been looking forward to someone doing exactly this. As for your website: 1. Lose the top bar. You have to know your market; every single restauran

Great! I've been looking forward to someone doing exactly this. As for your website: 1. Lose the top bar. You have to know your market; every single restaurant I work with is run by people that don't use Twitter, Facebook, etc., they don't know what those icons are, and it doesn't help them. You could move "Blog" down to your tabs, de-duplicate the "Contact Us", and shift your entire page up a bit, cleaning it up in the process. 2. Likewise, I'm the I.T. guy for these restaurants, so I'm also part of your market. I'm more likely to hear about your product before the restaurant does, and I'll evaluate it on their behalf. If I think it could work for them, I'll pitch it to them. But, I hate "Register for a free trial". All I need is a product tour. Screenshots and reasonably explanatory text works just fine. Video is nice too, but I would tend to look at screenshots+text first if both are available. 3. Please please please post a price. Do not ask me to contact your for a quote. That tells me that you intend to charge unfairly. I don't want to have to haggle with you. And, if I'm going to pitch your product to my clients, I want to be able to tell them what it's going to cost them. They're busy people. They're trying to manage a restaurant. They don't want their tech guy coming by and saying, "I think I might have found a great replacement system for your restaurant's point of sale, but we're going to have to waste some time together because I have no idea what it costs." 4. Restaurants are very sensitive about being distinctive, especially the ones that are most likely to purchase a handful of iPads to run a system like this. (And I know a couple of those.) Is your menu customizable? Can they add pictures? Custom fonts? 5. And, the big granddaddy question of all: they've invested a ton of money in their current POS, and they hate it. How much work will it take for them to move away from it? Can they use their line printers? Do they have to re-enter their entire menu by hand? 6. How do you expect iPads to hold up to grease, spills, and other foodstuffs? What about being dropped? Thanks for the great work so far.

bradhe 16y ago
Wow, this is excellent -- you're just the kind of person we were hoping to hear from! This is really exciting. Thanks for all the feedback. Interesting re: social media + restaurateurs. We will roll that in immediately. We didn't realize pricing would be so important at this stage but so far the three people we've heard from on this site have all mentioned price! We will get that up ASAP. We will also stress the customization aspect -- yes, the app is completely customizable right now and we're in process working on the pictures, reviews, product details, etc. Regarding existing data, we're also working on data import methods to help on board people more quickly...but this is proving to be difficult so far and dependent on what other people are currently using so will have to be on a per-account basis at least at first I think. If you have any suggestions on good ways to do that we'd love to hear them! And finally, re: iPads, we're not tied specifically to a device -- we're a web app so we work on anything that is HTML5 capable. We're trying to find the right case for iPads to make them more resilient, but we're also trying to find some cheaper devices such that it's not such a big deal if they get dirty... Again, thanks for the feedback and hopefully we can talk again sometime. Like I said, you're exactly the guy that I want to talk to, any chance I could pick your brain at some point?
- thaumaturgy 16y ago
  Absolutely, please do contact me. Email's in my user profile. I'd love nothing more than to get a few of my clients off of their horrible POS. Being solely web-based might be an issue, though maybe you've already figured this out. In all of the restaurants I work with (just a few, and they're all independent), orders from their point-of-sale systems get automatically printed in their food prep areas. It's kind of a must-have. I'm not trying to raise problems for you, I'd really love to see some new tech in this industry. :-)

bradhe 16y ago

Wow, this is excellent -- you're just the kind of person we were hoping to hear from! This is really exciting. Thanks for all the feedback. Interesting re: social media + restaurateurs. We will roll that in immediately. We didn't realize pricing would be so important at this stage but so far the three people we've heard from on this site have all mentioned price! We will get that up ASAP. We will also stress the customization aspect -- yes, the app is completely customizable right now and we're in process working on the pictures, reviews, product details, etc. Regarding existing data, we're also working on data import methods to help on board people more quickly...but this is proving to be difficult so far and dependent on what other people are currently using so will have to be on a per-account basis at least at first I think. If you have any suggestions on good ways to do that we'd love to hear them! And finally, re: iPads, we're not tied specifically to a device -- we're a web app so we work on anything that is HTML5 capable. We're trying to find the right case for iPads to make them more resilient, but we're also trying to find some cheaper devices such that it's not such a big deal if they get dirty... Again, thanks for the feedback and hopefully we can talk again sometime. Like I said, you're exactly the guy that I want to talk to, any chance I could pick your brain at some point?

thaumaturgy 16y ago
Absolutely, please do contact me. Email's in my user profile. I'd love nothing more than to get a few of my clients off of their horrible POS. Being solely web-based might be an issue, though maybe you've already figured this out. In all of the restaurants I work with (just a few, and they're all independent), orders from their point-of-sale systems get automatically printed in their food prep areas. It's kind of a must-have. I'm not trying to raise problems for you, I'd really love to see some new tech in this industry. :-)