> That's how things work here in the U.S. That's how things are expected to work among large corporations which have terrible NPS scores ("net promoter score",

> That's how things work here in the U.S. That's how things are expected to work among large corporations which have terrible NPS scores ("net promoter score", basically how "loved" the company is by the public). Tesla has an NPS score of 97. This is an impossibly high, legendary score. The fact that they are willing to jeopardize this score over something like this is just... extremely short-sighted. https://npsbenchmarks.com/ https://npsbenchmarks.com/