3 ms·
> "My numerous calls to Management were never returned." > "They completely disregarded that I am a CONSUMER and deserve answers." This is where I start suspe
by staunch 8y ago
> "My numerous calls to Management were never returned."
> "They completely disregarded that I am a CONSUMER and deserve answers."
This is where I start suspecting there's more to the story than the author indicates. This kind of entitled "the customer is always right" attitude is exactly how you get treated in a legalistic way.
Of course Tesla should apologize for their mistake and make it right, but if the customer was threatening or rude to their employees they have every reason to give a cool response.
Worse than a bad customer is the companies that enable their shitty behavior. I hope Tesla sides with its good employees over bad customers, if that is the case here.
- mikestew 8y agobut if the customer was threatening or rude to their employees they have every reason to give a cool response. After said employees trashed an $85K car through neglect? Yeah, you better be biting your tongue while giving your biggest smile while you try to explain to the customer how your trashed a car worth more than some houses in the U. S., and how you're not in any particular hurry to correct that. And if the customer yells at you a little bit, or says rude things, be glad that's the worst of it.