Organizing documentation won't make people document things. Ticket systems don't necessarily make anything better either. "We've always done it this way" just m

Organizing documentation won't make people document things. Ticket systems don't necessarily make anything better either. "We've always done it this way" just means your ideas are not convincing enough for them. It's hard to find good arguments for organizational changes though. Maybe start with the smallest changes that you can convince other people of. Let them see that your changes make things better for them, earn some trust.