IBM. Twenty years ago my late father-in-law had his ancient DisplayWriter (1st-gen word processor) break down. He called his local sales office. Somebody said,

IBM. Twenty years ago my late father-in-law had his ancient DisplayWriter (1st-gen word processor) break down. He called his local sales office. Somebody said, we've got a couple in a storeroom someplace. I'll bring one over. No charge. That was customer service. That's how they built their reputation. Now they seem to be squandering it. Sounds like they're headed now in a direction where they sell their artificial intelligence as being smarter than their customers. Sounds like they insist on disrupting their customers rather than their competitors. That Doesn't Work.(TM). Every time somebody does that to a hospital it gets harder for other vendors to sell actually-useful stuff to health care operations. Not good.