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> Do you really need a training video to tell you that when you need to carry a lot of heavy packages, you should use a dolly? Yes, you need. Case in point, i

> Do you really need a training video to tell you that when you need to carry a lot of heavy packages, you should use a dolly? Yes, you need. Case in point, in the last half a dozen orders I've made that involved a somewhat heavy and/or large package, not a single delivery service used a dolly or delivery cart, even on orders from a certain multibational furniture store. You expect your employees to do their job safely? Then you explicitly cover the safety procedure during training, and you directly and intentionally state that it's in their best interests to do so. Otherwisr you can't possibly assume they will comply with an implicit rule.

michaelt 8y ago
in the last half a dozen orders I've made that involved a somewhat heavy and/or large package, not a single delivery service used a dolly or delivery cart I work for a company called Ocado that does grocery delivery right to people's kitchens (unlike Amazon Flex, our drivers are employees, paid by the hour, and drive company-owned vans). I've been out with drivers several times. Drivers are issued with dollies and trained in their use. Dollies are inherently a mixed blessing. You can pile more stuff on them - but if you've got to get up a kerb, you've still got to be able to lift that weight, and the dolly as well, and keep everything from sliding off at the same time. And it's not just kerbs. They've got steps up to their front door? Can't use the dolly. Old flat/apartment without a lift? Can't use the dolly. Lift needs a key you don't have? Can't use the dolly. They've got a gravel path? Can't use the dolly. They've got a thick-bottomed UPVC door frame? Can't get the dolly through it. On a steep hill? Dolly will make things harder... And it turns out, in a city like London, there are a great many buildings with one or more of these defects - and the worse the parking situation, the further away you park the van, the more kerbs and things you're likely to need to cross. Hence, even though drivers are issued with dollies and trained in their use, many deliveries are made without the dollies because they don't make things all that much easier.
- throwaway426079 8y ago
  You also don't want the dolly in your kitchen because you don't know what it rolled over before that. As an Ocado driver pointed out to me.
  - mcherm 8y ago
    > You also don't want the dolly in your kitchen because you don't know what it rolled over before that. How are the dolly's wheels any different from the delivery person's shoes?
    - throwaway426079 8y ago
      Only one person wears the shoes and (maybe) takes care where they walk. Many people use a single dolly over different shifts and don't know what the last user did with it.
  - dsfyu404ed 8y ago
    Every commercial kitchen ever missed that memo. They also heavily use carts that roll through god knows what in the dish room.

michaelt 8y ago

in the last half a dozen orders I've made that involved a somewhat heavy and/or large package, not a single delivery service used a dolly or delivery cart I work for a company called Ocado that does grocery delivery right to people's kitchens (unlike Amazon Flex, our drivers are employees, paid by the hour, and drive company-owned vans). I've been out with drivers several times. Drivers are issued with dollies and trained in their use. Dollies are inherently a mixed blessing. You can pile more stuff on them - but if you've got to get up a kerb, you've still got to be able to lift that weight, and the dolly as well, and keep everything from sliding off at the same time. And it's not just kerbs. They've got steps up to their front door? Can't use the dolly. Old flat/apartment without a lift? Can't use the dolly. Lift needs a key you don't have? Can't use the dolly. They've got a gravel path? Can't use the dolly. They've got a thick-bottomed UPVC door frame? Can't get the dolly through it. On a steep hill? Dolly will make things harder... And it turns out, in a city like London, there are a great many buildings with one or more of these defects - and the worse the parking situation, the further away you park the van, the more kerbs and things you're likely to need to cross. Hence, even though drivers are issued with dollies and trained in their use, many deliveries are made without the dollies because they don't make things all that much easier.

throwaway426079 8y ago
You also don't want the dolly in your kitchen because you don't know what it rolled over before that. As an Ocado driver pointed out to me.
- mcherm 8y ago
  > You also don't want the dolly in your kitchen because you don't know what it rolled over before that. How are the dolly's wheels any different from the delivery person's shoes?
  - throwaway426079 8y ago
    Only one person wears the shoes and (maybe) takes care where they walk. Many people use a single dolly over different shifts and don't know what the last user did with it.
- dsfyu404ed 8y ago
  Every commercial kitchen ever missed that memo. They also heavily use carts that roll through god knows what in the dish room.