Yes, confirmed that this is very standard here. You take a number or a buzzer and so on. You've usually paid up front. Very standard in pubs. Sometimes they wil

Yes, confirmed that this is very standard here. You take a number or a buzzer and so on. You've usually paid up front. Very standard in pubs. Sometimes they will run your food out to you but quite you get a buzzer goes off and you're the runner as well. That means that aside from taking orders, only the lowest skill, lowest interaction front-of-the-house job remains (bussing tables), and if they foot-drag a bit on that, the customers wind up doing it for them...