I would question the viability of a decentralized uber when non-idealistic consumers need to use it. In a decentralized uber where do consumers go if they feel

I would question the viability of a decentralized uber when non-idealistic consumers need to use it. In a decentralized uber where do consumers go if they feel that they were charged in error, or their driver took too long of a route, or... It's not enough for a lot of people to just give someone bad feedback, they want to know that there's a (hopefully) reasonable human on the other end that they can reach out to in case things go sideways.