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For what it’s worth, my 15” MacBook Pro touchbar has had bad keyboard problems, and Apple Genius Bar has been very helpful in resolving, aside from the annoyanc
by ethagknight 8y ago
For what it’s worth, my 15” MacBook Pro touchbar has had bad keyboard problems, and Apple Genius Bar has been very helpful in resolving, aside from the annoyance of my having made 3 trips to the Apple store for keyboard issues. At my last visit, Apple decided to replace my top case for free to fix the keyboard (which they should have done from the start, but whatev) AND the genius decided to go ahead and have them replace my display because it was marred up pretty bad. All out of warranty and all for free. Prior to this last visit, I (like you) was thinking “no way am I spending $2400 on another Apple laptop” if the quality isn’t there, without a beefier warranty. Gladly, Apple stepped up. Everything else about the laptop is excellent, I even like the new keyboard feel, but a Pro computer must be a workhorse and stand up to vigorous typing 6+ hrs a day. I know other people have been burned where maybe I was fortunate, but at least my experience has been relatively rosy. (I’ll be honest though, The touch bar is dumb and Apple should have given it more thought and functionality before rolling it out. I would do without it if it didn’t otherwise require me to buy a nerfed laptop)