The one time that happened to me I called them and they upgraded the required parts for me FOC under warranty and shipped them over within 48 hours. I've read

The one time that happened to me I called them and they upgraded the required parts for me FOC under warranty and shipped them over within 48 hours. I've read stories on /r/thinkpad of it being a bit hit and miss sometimes, but they've been very good to me for the last 10 years or so. Far better than my experiences with Apple (not dealt with Dell).