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Just had my MBP 15" keyboard replaced in full under warranty, similar to what's being offered here. Pluses: - Full top sheet replacement includes the battery (
by modernerd 8y ago
Just had my MBP 15" keyboard replaced in full under warranty, similar to what's being offered here. Pluses:
- Full top sheet replacement includes the battery (it's glued to the top sheet), so you get a new battery too if Apple decide the keyboard needs full replacement (this is at their discretion, but you could insist on it if you have multiple failing keys). It's nice to see that battery cycle counter reset to zero.
- I'd forgotten that the out-of-the-box keyboard feels great to type on (if you're comfortable with the low travel and having to bottom-out your keypresses, which mechanical keyboard purists tend to hate). And it's quiet. Before the replacement a train passenger asked me if I could please type more quietly. I'm a light touch-typist but it really did sound like bacon crackling at one point. There's nothing much I could do except move carriage or put the laptop away.
- In all other respects the MBP is the best laptop I've owned, after ~20 years of Apple/Microsoft/Dell/IBM/Lenovo hardware. I considered switching away from Apple gear but now think I'll stick it out. It's hard to find comparable trackpads, screens, software, and batteries elsewhere.
Downsides:
- The service technician said there's nothing fundamentally different about the new keyboard parts. They are flawed like the old ones.
- Also said there's nothing much I can do to prevent this. I use an external keyboard about 80% of the time and still encountered issues with keycaps working loose and keys crackling and sticking; I expect I'll see it again before AppleCare and the 4-year replacement period is up.
- They recommended selling the MBP as soon as Apple offers a new model without that defect. I suspect others will do the same if something better comes out, and resale values will likely take a hit as a result.
- zaidf 8y ago> In all other respects the MBP is the best laptop I've owned, after ~20 years of Apple/Microsoft/Dell/IBM/Lenovo hardware. I considered switching away from Apple gear but now think I'll stick it out. It's hard to find comparable trackpads, screens, software, and batteries elsewhere. My experience could not be more different. I’ve had two MacBooks die in the last 3 years: one from spilled water near keyboard and the other just booted with dead pixels one morning. To make matters worse, in both cases I was quote $800+ by Apple for repair. In contrast, I have Dell laptops with 2-3x usage going back a decade that still work just fine even after fairly rough handling and numerous spills. On couple of occasions during 2000s when I did have a Dell fail, Dell either sent a replacement or sent a technician to my house to do a full repair.