I don't believe its that Atlassian tools and products are always 'great', but there aren't many competitors for many of their functions that do anything close.

I don't believe its that Atlassian tools and products are always 'great', but there aren't many competitors for many of their functions that do anything close. Definitely not on the open source side; And other commercial tools are generally even more terrible. They aren't great, but they are better than the rest.