I'm going to contradict my earlier comment and say that I agree with you. At my old company, they made devs do 2 hours of support a week, that was frontline su

I'm going to contradict my earlier comment and say that I agree with you. At my old company, they made devs do 2 hours of support a week, that was frontline support, so we got all the bullshit queries. It definitely helped resolve some common issues. For instance, we got a lot of support queries about people forgetting their password. There was a reset password option, but it wasn't large on the screen, so customers missed it. I made a fix, so that if they got their password wrong, there was a nice big message with the forgot password link. We didn't have a single forgotten password query after that. It was a 10 minute fix. There were a lot of other support queries that had easy fixes that didn't make it back to the devs.