Please restart your computer. How do you propose filtering out the tech savvy vs. unsavvy folks needing support? I think a big problem with "tiered support" (s

Please restart your computer. How do you propose filtering out the tech savvy vs. unsavvy folks needing support? I think a big problem with "tiered support" (shudder) is that the support folks on the 1st level are often less tech savvy than the people who actually need something fixed... but they deal with so many customers who don't actually have an issue to report that it makes it worthwhile. Oh, the restart fixed youtube.com for you? Great! Have a wonderful day.