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> If anything, the closest thing we have to data right now is what they say on their website: a small number of laptops have a malfunctioning keyboard. Is it ev

by craigc 8y ago

> If anything, the closest thing we have to data right now is what they say on their website: a small number of laptops have a malfunctioning keyboard. Is it even legal for them to say that if it really were most of them? Is it legal to say that? It’s not a legal document so I would imagine so. I think it’s extremely misleading though. It’s clearly a defect in the keyboard itself or else Apple wouldn’t have issued a recall. It could just be that the people who haven’t been impacted have yet to get a crumb or spec of dust under a key. My family and I have owned around 15 Macs over the last 20 years, and the 2016 MacBook Pro is by FAR the worst Apple computer I have ever owned. I can’t even think of another one that could even compete for that title. Everyone I have spoken to who has a butterfly style MacBook (Pro) has also had problems with their keyboard. My guess is that percentage wise when you compare the total number they have sold with the number that came in for repair it works out to a small percent, but that could also be because people live with the problem and don’t want to pay for a repair or give up their computer to Apple for a week to have it repaired. I lived with my busted keyboard for about a year before finally bringing it in around a month ago to have it repaired. Also keep in mind that a lot of people assume when technology is not working how they expect it to that it is something THEY are doing wrong (vs. a fault in the product or design) and they may be embarrassed to admit it or bring it in for repair.

asafira 8y ago
It seems to me like if a company makes claims that aren't true, then that is sometimes illegal --- that's what I meant by that statement. I don't think it's a matter of if something is a "legal document" so much as if their claims are legally binding, but I'm also not a lawyer. (But hence why I asked). I 100% agree that the total number they have for repair could be small for other reasons, but it's fair to say that we just don't know. I certainly know people who hate the touchpad, but not everyone I know has had issues with the butterfly style keyboard. So again, some form of data, but still inconclusive. Also, regardless, sorry you had to go through the shitty keyboard =/. I hope whatever other computer you consider in the future is better. FWIW, I'm also debating whether the current generation of Macbooks is something I'm interested in, and I'm still not sure.
- craigc 8y ago
  Thanks. I’m sorry too. I really hope the next generation is better. My biggest worry is that they will “fix” the keyboard problem by extending the touchbar to the entire keyboard area and renaming it the “Touch Board”.

by craigc 8y ago

asafira 8y ago

It seems to me like if a company makes claims that aren't true, then that is sometimes illegal --- that's what I meant by that statement. I don't think it's a matter of if something is a "legal document" so much as if their claims are legally binding, but I'm also not a lawyer. (But hence why I asked). I 100% agree that the total number they have for repair could be small for other reasons, but it's fair to say that we just don't know. I certainly know people who hate the touchpad, but not everyone I know has had issues with the butterfly style keyboard. So again, some form of data, but still inconclusive. Also, regardless, sorry you had to go through the shitty keyboard =/. I hope whatever other computer you consider in the future is better. FWIW, I'm also debating whether the current generation of Macbooks is something I'm interested in, and I'm still not sure.

craigc 8y ago
Thanks. I’m sorry too. I really hope the next generation is better. My biggest worry is that they will “fix” the keyboard problem by extending the touchbar to the entire keyboard area and renaming it the “Touch Board”.