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Except the didn’t (and usually don’t) actually deny - they just don’t say anything publicly until they have a plan
by djrogers 8y ago
Except the didn’t (and usually don’t) actually deny - they just don’t say anything publicly until they have a plan
- bangonkeyboard 8y agoYou may prefer this earlier prediction of events, then: https://forums.macrumors.com/threads/apple-faces-class-action-lawsuit-over-defective-keyboards-in-recent-macbook-macbook-pro-models.2118748/page-2#post-26056098 https://forums.macrumors.com/threads/apple-faces-class-actio... We are now around step 15b.
- rasz 8y ago"geniuses" are instructed in every case (holding it wrong, battery expanding, gpu defects, bending touch IC, etc) to lie to customers, and never mention recalls.
- Deinos 8y agoTo be fair, that is pretty much all retail though. Never admit liability unless forced to do so, and then you better have permission and explicit instructions as to how from higher-ups lest there be a "reckoning."
- madeofpalk 8y agoSo they actually did deny.
- Bud 8y agoSupport that claim, please.
- abhorrence 8y agoEven if they’re trained to do this, they definitely don’t do it universally. The last time I brought mine in for keyboard problems, the genius pointed out that there were four other people there with the same problem at that exact moment, and then mentioned that with the rate they see them, it seemed like a pretty significant design flaw.