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This is a ridiculous take. I have a MacBook 12” that had key problems. I went to the Apple store and they wanted to charge me $570 to fix it. I got a replacemen
by woah 8y ago
This is a ridiculous take. I have a MacBook 12” that had key problems. I went to the Apple store and they wanted to charge me $570 to fix it. I got a replacement key online for $13 and did it myself. Charging $570 to fix your own mistakes is not taking great care of your customers.
- asafira 8y agoI totally agree that sometimes they do ask for high fees for repairs --- you still get to talk to a person though, and I definitely know a good number of people who didn't have to pay for their mistakes. (Even things that were definitely their fault, and they didn't have accidental coverage)
- Bud 8y agoAnd yet, now you can go get a free repair for that machine. Does that change your opinion? It should.