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I took my laptop (macbook pro 15 2017) into the store today because the 'i' and 'f' keys are now only held in place by gravity. I was surprised to hear that not

by ollysb 8y ago

I took my laptop (macbook pro 15 2017) into the store today because the 'i' and 'f' keys are now only held in place by gravity. I was surprised to hear that not only would they replace the whole keyboard but that they've resolved the issues in the replacement that I'd be receiving. Anyone know if this is true?

threeseed 8y ago
It’s not true. The replacement top case you get will be identical to the one you have now. And it will continue to break. Source: two replaced top cases.
- thinkythought 8y ago
  I have no evidence to prove it, but i think you're probably right. I went through like three motherboards during nvidia GPUgate, and i know people who went through more than one screen during the early rMBP bad screen coating thing
- prewett 8y ago
  It's possible that something has changed between your last visit and today... Given that Apple announced a recall, I'd say it's highly likely that they think they have fixed it.
  - gnicholas 8y ago
    I am curious about this also. And since I have an appt at the Apple Store tomorrow for my busted keyboard, I will be reporting back! Hopefully they will at least have a permanent fix by the time the 4-year period is up, even if they don’t have it ready yet.
    - gnicholas 8y ago
      Reporting back: the Apple Store Stanford was able to remove the key and clean underneath it. They said if it happens again they can replace the top case, but that this happens out of store and takes 3-5 business days. (They can apparently do this in-store as well, but if something goes wrong then they have to send it out to be taken care of. Also, it's no faster if they do it in-store, apparently). They did not know whether the new program involved replacing keyboards with improved keyboards that might be less prone to these problems.
  - threeseed 8y ago
    My last visit was 4 days ago. I can confirm that the same top case part number has been used in all cases.
dsego 8y ago
That would be great. I've now had to order new keys two times for my 2016 macbook pro. Frequently used keycaps tend to become looser and just fall out. At 13$ per replacement key time 4-5 keys from replacementlaptopkeys + shipping is not cheap.
gnicholas 8y ago
An Apple Store employee told me today that the replacement parts are not identical to the original parts. The hope is that they won't just be repeatedly replacing top cases, but that they'll actually be able to fix the issue for folks.

by ollysb 8y ago

threeseed 8y ago

It’s not true. The replacement top case you get will be identical to the one you have now. And it will continue to break. Source: two replaced top cases.

thinkythought 8y ago
I have no evidence to prove it, but i think you're probably right. I went through like three motherboards during nvidia GPUgate, and i know people who went through more than one screen during the early rMBP bad screen coating thing
prewett 8y ago
It's possible that something has changed between your last visit and today... Given that Apple announced a recall, I'd say it's highly likely that they think they have fixed it.
- gnicholas 8y ago
  I am curious about this also. And since I have an appt at the Apple Store tomorrow for my busted keyboard, I will be reporting back! Hopefully they will at least have a permanent fix by the time the 4-year period is up, even if they don’t have it ready yet.
  - gnicholas 8y ago
    Reporting back: the Apple Store Stanford was able to remove the key and clean underneath it. They said if it happens again they can replace the top case, but that this happens out of store and takes 3-5 business days. (They can apparently do this in-store as well, but if something goes wrong then they have to send it out to be taken care of. Also, it's no faster if they do it in-store, apparently). They did not know whether the new program involved replacing keyboards with improved keyboards that might be less prone to these problems.
- threeseed 8y ago
  My last visit was 4 days ago. I can confirm that the same top case part number has been used in all cases.

dsego 8y ago

That would be great. I've now had to order new keys two times for my 2016 macbook pro. Frequently used keycaps tend to become looser and just fall out. At 13$ per replacement key time 4-5 keys from replacementlaptopkeys + shipping is not cheap.

gnicholas 8y ago

An Apple Store employee told me today that the replacement parts are not identical to the original parts. The hope is that they won't just be repeatedly replacing top cases, but that they'll actually be able to fix the issue for folks.