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We do customer support over IRC, on Freenode and OFTC. Particularly with the availability of web clients on Freenode, casual IRC users can reach us with minima
by alanpost 8y ago
We do customer support over IRC, on Freenode and OFTC. Particularly with the availability of web clients on Freenode, casual IRC users can reach us with minimal hassle while long-time users idle and voice when they're highlighted or the discussion interests them.
My experience of Freenode is improved since PIA's involvement. Staff lurk in our channel on-hand to help if something comes up. Last month when services went down a developer put their head in to talk about the outage and share the patch developed from the experience.
I don't think there is another chat platform with that kind of robust community. The tooling for IRC makes the experience more like an auditorium than a parlor. I'm optimistic about this announcement--if IRC has a future I believe it will be due to the social scale at which it is capable of operating.
- nopacience 8y agoSupport over IRC is historical in open source. irc.perl.org -- perl language support and development irc.mozilla.org -- mozila related support and development irc.freenode.net has many support channels: #mysql #postgresql #vim #emacs #nodejs #css #javascript #python #manjaro -- manjaro linux distro #archlinux -- arch linux distro #freebsd #linux #vuejs -- horrible support (frontend channel) #angularjs -- horrible support (frontend channel) #elasticsearch #sqlite #xen #docker #git and the list goes on. many great people there :)
- dikiaap 8y ago#vuejs is created by Evan You. As a topic on the channel, he seems abandoned the channel and suggest people go to Gitter for active support.