3 ms·
On this particular issue at hand, Apple is relatively quite careful and has been for a number of years. If you present a device with an issue, they will service
by madeofpalk 8y ago
On this particular issue at hand, Apple is relatively quite careful and has been for a number of years. If you present a device with an issue, they will service and cover it for free for at least two years. Apple's interpretation of Australian consumer law was pretty straightforward.
- chris_wot 8y agoThat’s not Australian consumer law. There is no specific timeframe. This is not the first time they have been caught out on this.
- madeofpalk 8y agoI was referring to the keyboard issue, not the error 53 issue or whatever. For the keyboard issue, it’s a simple case of honouring ACL saying that devices should last for a reasonable period of time. Two years is the baseline automatic baseline for iOS and Mac within Apple, with discretion used past that. I think the error 53 thing was a bit more nuanced and that was a genuine misinterpretation of the laws.
- chris_wot 8y agoYes, that's the point I'm making though. Their two year "baseline" is what seems to get them into so much trouble.