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They want to be exceptionally careful in Australia. They got fined $9M the other day for misleading consumers about repairs: https://www.smh.com.au/technology/

• madeofpalk 8y ago
  On this particular issue at hand, Apple is relatively quite careful and has been for a number of years. If you present a device with an issue, they will service and cover it for free for at least two years. Apple's interpretation of Australian consumer law was pretty straightforward.
  • chris_wot 8y ago
    That’s not Australian consumer law. There is no specific timeframe. This is not the first time they have been caught out on this.
    • madeofpalk 8y ago
      I was referring to the keyboard issue, not the error 53 issue or whatever. For the keyboard issue, it’s a simple case of honouring ACL saying that devices should last for a reasonable period of time. Two years is the baseline automatic baseline for iOS and Mac within Apple, with discretion used past that. I think the error 53 thing was a bit more nuanced and that was a genuine misinterpretation of the laws.
      • chris_wot 8y ago
        Yes, that's the point I'm making though. Their two year "baseline" is what seems to get them into so much trouble.